Terms + Conditions

We take great pride in the quality of our handmade pieces.  If you have any questions regarding the following terms and conditions, please do not hesitate to contact us via our email: hello@jacintaemms.com

Agreements

You accept the following Terms and Conditions by using our website, including any purchasing of goods.  We encourage you to read these Terms and Conditions and contact us if you require further clarification.

Product Information


All our products in our collection are handmade on the Sunshine Coast using recycled materials in combination with stainless steel and gold-plated stainless steel. Due to the nature of recycling, many pieces are one of a kind and distinctive variations of patterns, fittings, colours, materials and textures are to be expected and are part of the individual beauty of each piece. 

Online Orders


Once an order is placed and we have processed your payment, we will provide you with an order confirmation by email. 
Please see expected order delivery times under the 'Shipping' section below.


We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment or if we suspect fraudulent activity.

Prices


Please be aware that all of our prices displayed on our website are in Australian dollars, include GST and are processed in Australian dollars only.  
We accept payment by Visa, MasterCard, Paypal.

Please read and agree to Paypal Terms and Conditions prior to using this payment service on our website.

Shipping

Online orders can only be shipped to one address only.

All processed orders (after receiving your confirmation email and payment has been cleared) will be dispatched within 48 business hours.  Please allow an additional 2 days for locations outside of metropolitan areas. 

For orders processed during the Australian peak season, public holidays or school holidays, please allow an additional 1-2 days.

Delays occurred by Australia Post is a matter discussed with them.  We will not be held responsible for any delays that occur after dispatch.  However, every order will have a tracking number and we will do our best to work with you and the postal service in the event of an unusual delay. 

Jacinta Emms does not accept liability for any loss, theft or damage to the products after delivery to the address provided and once the item is deemed “Delivered” by the postal service.

Orders are unable to be redirected once dispatched.

If an item is delivered to you with the packaging clearly damaged during transit, please take photos showing the damage and contact us immediately.  We will then contact the postal service with the complaint of damage. Any additional charges to send the pre-damaged goods back to Jacinta Emms will be fully refunded after goods have been received and the receipt has been sighted. 

Please ensure all of your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you at the correct address. 

If you are an international customer, please contact us via email for a custom order quote.

Returns

 

Change of Mind Policy

We want you to appreciate our handmade products.  But in the chance you do change your mind, you have the option of returning it to us within 7 days of the date you received it, and we will issue you with a refund (less PayPal + Merchant fees) in the amount equal to the price you paid for the 'product' only.  You will however be responsible for all shipping charges in order to return the product to us.

Returned items must be in as new saleable condition.  They must not have been used or damaged in any way.  Please return the product in the same secure style packaging as it arrived.  Any returns delivered to us to be found as damaged upon opening, will not be considered for the change of mind policy and a refund will not be applied.

 

All sale and discounted items are excluded from the change of mind returns policy.

Refunds

Jacinta Emms will offer a refund on faulty or damaged items.  

If you do notice that an item is damaged or faulty upon delivery, please take photos clearly showing the damage and contact us immediately.  The shipping cost to return a damaged or faulty item will be charged to Jacinta Emms.

Jacinta Emms reserves the right to refuse a return in any cases where we are not reasonably satisfied that you purchased the product from us or where the product is damaged due to prolonged wear and tear, misuse, failure to use appropriately or failure to take reasonable care. 

Cancellations


You may cancel an order, or part of an order, after receiving the confirmation email but not after it has been dispatched.  If in this instance, you will receive an exchange or refund (less PayPal + Merchant fees) in the amount you paid for the product, including individual shipping charges.


Once the order has been dispatched, you cannot cancel it.  Please refer to our Returns heading for further information.


As we endeavour to send your order as quickly as possible, requests for cancellations need to be emailed through immediately after ordering.

E: hello@jacintaemms.com